Do you want to know what your customers are talking about your airline? What services do they like? And what puts them off? We developed a workflow in Dataiku DSS that uses NLP to determine the sentiment behind the tweets and a webapp that allows the end user to view the results. We’ll walk you through how we used the tweets, did some text cleaning, built models to classify the sentiment, and if time permits - also web scraping to extract airline online reviews.
Customer Success and Enablement Manager