In this session we will explore the application of Artificial Intelligence in the field of Community Management. Today, automation, algorithms and bots are being used in online communities at an ever growing rate. But how do you know when and how to apply them, without undermining the all important human work of community management? Venessa will explain how AI can add value to your community, and give you a decision making framework to understand where, when and how to apply it to minimise harms and maximise benefits for your members and your community team.
About our speaker
Venessa Paech is Australia’s leading expert in online communities and community management. She has over 20 years experience building, managing and leading online communities, at companies including Lonely Planet, REA Group, Envato and Australia Post. Her consultancy clients have included: ABC, AASW, ANZASW, Teach for Australia, QUT, University of Sydney, SANE and Woolworths. Venessa is Co-Founder and Director of Australian Community Managers (ACM), the national centre of excellence for online community management training and resources. She teaches online community management for post-graduates at the University of Sydney and she is the resident Community expert for the Future Work Skills Academy. Venessa is a published academic, and a PhD Candidate researching AI and online communities.